Ordering & Shipping Information

U.S. DOMESTIC ORDERS - Orders placed that are shipping within the United States and it's territories may be paid for with Visa, MasterCard, Discover, American Express, JCB, or by mailing us your Money Order, Cash, or Personal Check, or by sending us crypto currency in the form of BitCoin (BTC).

INTERNATIONAL ORDERS - Orders placed from destinations outside of the United States may be paid for with Visa, MasterCard, Discover, American Express, JCB, Money Order (in US Currency drawn off of a US Bank), or Cash (US Currency). BitCoin is also accepted, and we encourage our international customers to use this method of payment. (Please note: If your country is not on our country list then we do not currently ship there!)

Credit Cards - Orders paid for with your major credit card may be placed online using our secure order form, or faxed 24 hours a day to 1-540-390-0004. You may also print and mail in your order to the address below. When placing an order, we will automatically authorize your credit card account for the amount of your order, however your credit card will not actually be charged for any items until they ship, including backordered or preordered items. In stock items usually ship within 1-2 business days after receipt of your order.

Charge Appears? Your credit card charge will be from 'Robert's Anime Corner'.

Credit Card Address Verification - For everyone's protection, orders paid for via credit card are authorized using our address verification system. Generally, we like it if orders paid for via credit card can be shipped to the billing address of the credit card used for payment. If this causes a problem, or you require special shipping arrangements (such as shipping an item to your daytime work address, your school address, or as a gift) please contact us via e-mail after placing your order so that we can make arrangements, otherwise processing of your order may be delayed.

International Address Verification: If you are a first time customer, we may need to verify your information for international credit card transactions. Once you place your order we will contact you if we need further information. If you would like to be proactive, after ordering online, fax (1-540-390-0004) or e-mail us a scan or photo of your credit card (or your credit card statement). This would only be necessary on your FIRST ORDER to verify your physical possession of the card. These scans or faxes are destroyed after verification. On future orders you may order as normal, with no hassles. We apologize for the inconvenience, but this allows us to safely serve the international anime market, and still protect ourselves and our customers from fraud. We have been using this method for years, and have never had a problem, so if you have any questions, please contact us.

Money Orders / Cash / Checks - Mail In Payments must be received within 10 days (21 days for international payments) of your order. We will accept cash payments, but we do not recommend sending cash in the mail and will not be responsible for lost payments. Please notify us if you will require a longer period of time to make payment. 

Please make all checks and money orders payable to: Robert's Anime Corner Store

Mail in orders and all payments should be sent to:

Robert's Anime Corner Store
Attn: Order # (Your Order Number)
332 Independence Drive
Winchester, VA  22602
USA

Money Orders - Orders paid via money order will be shipped as soon as your payment is received. Simply choose 'Money Order' as your payment method on the order form. Money orders can be purchased at your local post office  or bank, and at many retail outlets and convenience stores. Once your order is placed, you will receive an order confirmation via e-mail with instructions regarding how to complete your order. 

Checks - Orders paid via check will be shipped as soon as your payment is received and clears the bank, which takes about 7-10 business days. (please keep this in mind when paying this way). Simply choose 'Personal Check' as your payment method on the order form. Once your order is placed you will receive an order confirmation via e-mail with instructions regarding how to complete your order. Returned checks will incur a $25 service fee.

Crypto Currencies - You can now use BitCoin to satisfy your Anime habit here at RACS, and it's easy! Just select BITCOIN as your payment method when you checkout. We will process your order and calculate the amount based on the current US Dollar exchange rate for BTC and send you an e-mail with the correct amount of BTC due and the wallet address to send it to. Once we confirm receipt of your BTC, we will process and ship your order. It's easy, and you can fund your order in BitCoin from anywhere in the world without all those bank fee or exchange rate hassles.

Many of our customers already pay us this way, so why not give it a try!

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_Currencies / Exchange Rates

All items listed at the Anime Corner Store are priced in U.S. Dollars.  All payments must be made payable in U.S. Currency.

We cannot quote the cost of your order in any currency except U.S. Dollars -This is because currency exchange rates change daily based on global market conditions. International credit card orders will be billed in U.S. Dollars the day that your order ships, and your credit card company will exchange U.S. Dollars to your home currency at the prevailing exchange rate in effect at the time of the charge.

If you would like to see the current exchange rate for your currency, click here.

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DOMESTIC ORDERS - These include all shipments made within the United States (Including Alaska and Hawaii), US Territories (Puerto Rico, Guam, Virgin Islands), P.O. Boxes, and to APO/FPO addresses. We offer many different shipping methods to destinations within the United States.

Economy Super Saver Shipping - Take advantage of our economy Super Saver shipping and have your order shipped at a reduced rate within the continental US. Your IN STOCK items will usually ship within 1-2 business days from the time your order is placed (or payment is received). We will choose the shipping method for Super Saver orders depending on size, weight, and destination.

Just select the 'Super Saver Shipping' option when you checkout.

Super Saver Shipping Rules and Restrictions:

• Super Saver shipping is only available to destinations within the United States.
  

• Shipment Delays / Order Holds - Because your order is shipping for a lower cost, we will try to ship all of your items together if possible, including pre-order items. If one or more of the items on your Super Saver order are not in stock, we have the option to hold your shipment until all items are available to ship together. We normally won't hold an order longer than a few business days in an attempt to ship it complete, but please be aware that when you select Super Saver, your order may not ship right away like with other shipping choices. By selecting super saver shipping you are telling us that low cost shipping is more important to you than fast delivery.
  

• Pre Order Items - We calculate Super Saver shipping on a PER SHIPMENT basis, NOT a per order basis, so separate Pre Order shipments may incur additional shipping charges on a per shipment basis. You can always place separate orders for your pre-order items, or request that shipment of your entire order be held until all items, including pre-order items, can ship together in order to qualify for free shipping. To do this just check the 'Hold Ship Complete' box on our order form.
  

• FREE Shipping Offer / Shippable Total Less Than $99 - FREE Super Saver Shipping is available for orders over $99. Just select our Super Saver Shipping option and apply our FREESHIP coupon code to your order. All shipments against your order that do not meet the $99 minimum will incur the regular super saver shipping fee. Remember, PRE ORDER ITEMS DO NOT COUNT in your shippable total unless you request that your order is held to ship complete. (Example: If your order is $120, but $60 of that is pre-orders, the order will NOT qualify for our free shipping offer and will be billed the regular super saver shipping charge.) 
  

• Our FREESHIP coupon offer may NOT be combined with any other coupon or discount offers.
  

• APO/FPO - You can use Super Saver Shipping for delivery of orders to  P.O. Boxes and APO/FPO addresses outside of the United States.
  

• AK. HI, and PR - Reduced Super Saver Rates are Available to Alaska, Hawaii, US Territories (Puerto Rico, Guam, Virgin Islands), however, our FREE Shipping offer cannot be selected for those Regions.
  

• Odd Sized Items - Orders that include Walls Scrolls, Posters, Calendars, or other odd sized items that must be shipped in a separate carton or tube may incur additional shipping fees. Sorry folks, no way around it.
  

• Large Items - Large items like big figurines, or orders that must be packaged in more than one shipping carton, may incur additional shipping fees at our discretion.

Priority Mail - US Priority Mail is available for all US domestic orders including Alaska, Hawaii, Puerto Rico, and all APO/FPO locations. Your IN STOCK items will usually arrive at your door within 2 to 5 business days from the time your order is placed (or payment is received), and priority mail shipments are delivered 6 days per week (Monday - Saturday). All priority mail shipments include USPS electronic tracking and delivery confirmation.

AK, HI, PR, and APO/FPO Transit Times - Please note that deliveries to Alaska, Hawaii, US Territories (Puerto Rico, Guam, Virgin Islands), and APO/FPO address are considered on-demand delivery regions, and may require more time for delivery. These destinations outside of the continental US usually require 3-7 business days for delivery, and APO/FPO deliveries overseas can take up to 1-4 weeks depending on the location of your duty station.

Small Parcels - Very small parcels under 16oz (like a single BLURAY or Manga for instance) will be sent via First Class Mail.

Oversized Parcels - We may not be able to use Priority Mail for delivery of oversized items (like big figurines). Parcels that are larger than 12" x 12" x 12" may be switched to Ground shipping and charged the regular Priority Mail shipping rate, but will be given expedited handling in our warehouse.

FedEx and UPS Ground - Shipments made within the United States (continental US only) can be shipped via FedEx or UPS Ground. Your IN STOCK items will usually arrive at your door within 2 to 7 business days from the time your order is placed (or payment is received). Ground shipments are fully traceable and insured each step of the way. FedEx Ground delivers Monday thru Saturday, and UPS Ground delivers Monday thru Friday.

FedEx Average Delivery Times by Region

UPS Average Delivery Times by Region

FedEx and UPS Ground Delivery Restrictions - We cannot use Ground for delivery of orders to Alaska, Hawaii, US Territories (Puerto Rico, Guam, Virgin Islands), P.O. Boxes, APO/FPO, or address outside of the United state. We will use Standard Mail or International Mail for all shipments to these areas at the regular Standard Mail shipping rates.

Two Day & Next Day Air Guaranteed - For those Otaku's that need their Anime very quickly or by a specific date, we offer both 2nd Day Air Delivery and Next Day Air Delivery. 2nd Day Air Delivery offers guaranteed delivery by the end of the second business day after shipment. Next Day Air offers overnight delivery by the end of the next business day. Each service is fully trackable and insured each step of the way. Our shipping cut-off for same day Air shipping is 12 Noon EST (Eastern Standard Time) Monday thru Friday. Orders placed after Noon EST or on weekends / holidays will ship the next business day.

Saturday Delivery - Saturday delivery is available for shipments being sent out on Friday. There is an additional $20 fee for Saturday delivery and this fee will be added to your order total if you select the Saturday delivery option.

Delivery Restrictions - 2nd Day Air and Next Day Air shipping is only available to destinations in the continental U.S., Alaska, Hawaii, and Puerto Rico. Please note that we cannot use Air shipping for delivery of orders to US Territories (Guam, Virgin Islands), P.O. Boxes, or APO/FPO address. We will use Priority Mail for all shipments to these areas. Please ensure that all rush orders that require Air shipping will be shipping to your credit card's correct billing address. We cannot be responsible for shipping delays caused by incorrect/incomplete customer information, or orders that require shipping to addresses that do not match your credit cards billing information. Only in-stock items will ship at the time of your order, items that are out of stock at the time of your order will ship later when available via regular USPS Priority Mail or First Class Mail service..

*Note: Very large, heavy,  or odd sized items (example: large statues, large book orders, wall scrolls, or large toys) that will ship in oversized cartons and be subject to dimensional 
weight may incur additional shipping fees.

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INTERNATIONAL DESTINATIONS (including Canada) - All shipments made to destinations outside of the United States may be shipped via FedEx International Express (fully trackable), EMS International Postal Express Mail (trackable) or International Air Mail (might be somewhat traceable) and will be insured upon request. Once you have completed creating your order, you will be able to choose from several overseas shipping methods during the checkout process, and compare various shipping rates to your location. First time international orders may require ID verification prior to shipment.

Please see our FAQ here for more info on how international shipping fees are calculated.

Canadian Priority Airmail - Most shipments made to Canada are shipped via Postal Priority Airmail. You can expect your in stock orders to arrive in about 7-21 days from the time your order is placed (or payment is received). EMS International Express Mail, FedEx Worldwide Priority shipping are also available to Canada upon request (see below), however, these methods will be more expensive. Additional customs fees may apply to all Canadian shipments, and are the responsibility of the recipient. Delivery of parcels that are going to remote areas or are inspected by Canadian customs may be delayed up to an additional 1-2 weeks (see Custom's, Duties, and Tariffs)

Delivery Restrictions - Orders that include Wall Scrolls, Posters, Calendars, or items that must be shipped in a separate carton will incur additional shipping fees. Very large items like figurines may incur additional shipping fees at our discretion.

FedEx International Express (RECOMMENDED!) - For the best method of shipping internationally choose FedEx Priority Worldwide Express for overseas destinations. FedEx offers true door to door express delivery. Shipments will be delivered to most destinations worldwide usually within 2-5 business days (shipping times can be up to 5-7 days to remote destinations) and are fully traceable every step of the way from our location to you. FedEx shipments will usually require a signature for delivery, and rates start at about $40.00 for most locations. Actual shipping rates will depend on the destination, weight, size, and value of your order.

Customs Fees - Additional customs fees may apply to International shipments, and are the responsibility of the recipient. Delivery of parcels that are inspected by customs may be delayed up to an additional 10 days (see Custom's, Duties, and Tariffs)

Delivery Restrictions - Customers that require insurance (recommended) will be charged an additional fee and should request it at the time of their order. FedEx shipments are subject to 'dimensional weights', and there will be additional charges for large or odd sized parcels. Customers in remote areas outside of major metropolitan delivery zones may be subject to an additional FedEx remote delivery area fee.

International Priority Air Mail - Usually requires about 7-21 days for delivery, however, can take up to 4-6 weeks for some locations. Shipping charges will depend on the destination, weight, size, and value of your order.

Customs Fees - Additional customs fees, duties, or value added tax (VAT) may apply to your International shipment, and are the responsibility of the recipient. Delivery of parcels that are inspected by customs may be delayed for several additional days before delivery (see Custom's, Duties, and Tariffs)

Delivery Restrictions - At this time, limited tracking to some areas is available for international shipments send via Priority Airmail or First Class Airmail, so please keep this in mind when ordering. At our discretion, we reserve the right to upgrade larger Priority Airmail or First Class Airmail order to EMS, or FedEx shipping if the size, weight, or value justifies a higher level of shipping method. Most Priority Airmail or First Class Airmail shipments cannot be insured.

International Express Mail (EMS) - EMS shipments will be delivered to most destinations worldwide usually within 3-7 business days (shipping times can be up to 10 days depending on the destination), are always fully insured, and EMS is the only postal method of shipping which allows parcels to be fully tracked. EMS shipments are also more secure, as they will always require a signature for delivery. EMS service to Europe usually costs about 30-40% more than standard Airmail, and is usually only a few dollars more to Asian and Pacific rim destinations (like Japan). As a rule of thumb, the larger your order, the more economical EMS becomes; rates  will depend on the destination, weight, size, and value of your order.

Additional customs fees may apply to International shipments, and are the responsibility of the recipient. Delivery of parcels that are inspected by customs may be delayed up to an additional 10 days (see Custom's, Duties, and Tariffs)

Customs Fees - Additional customs fees may apply to International shipments, and are the responsibility of the recipient. Delivery of parcels that are inspected by customs may be delayed up to an additional 10 days (see Custom's, Duties, and Tariffs)

Delivery Restrictions - Some high value orders requested to ship via EMS may automatically be upgraded to FedEx shipping if either is a faster/less expensive method (Example: FedEx is usually less expensive to Europe for packages over a certain weight). If you choose EMS shipping, and Do Not want us to upgrade you, please note this on the order form. EMS orders are automatically insured for $100 in value. Customers can request added insurance for an additional fee at the time of their order.

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Identification Requirements for International Credit Card Orders: As much as we hated to do it, because of fraudulent orders placed from international destinations, we may now require proof of identification from customers paying with credit card for any order shipped internationally. At our discretion, we may require you to fax us a copy of your ID (drivers license, passport, etc.) along with a physical photocopy of both sides of your credit card or credit card statement before we can complete your order. This is to ensure that you are actually the card holder, and we are shipping the order to the correct person. This will only need to be done on your first order, and you can speed up the process in advance by faxing this info to 1-540-390-0004 (US) or e-mailing it to us after you place your order. Please include your name and/or order number on all pages of your documentation. We apologize in advance for the inconvenience, however, we have been hit with many fraudulent international orders over the years - because we tried to make it easy for international customers to order, the criminals seemed to target us more frequently....

Middle Eastern Destinations - We know that parcel freight to the Middle East from the US can be expensive and customs clearance tedious. For those Anime Fans living in the Middle East, you can, of course, choose our regular Airmail,  EMS, or FedEx (recommended), however, many of our customers in Saudi Arabia, Kuwait, Jordan, Bahrain, Qatar, the UAE and other Middle Eastern destinations use the Aramex freight forwarding service located in New York, Jordan, and the UAE. We ship your order to them as if it is a domestic order (allowing you take advantage of our lower cost  domestic shipping rates), and they in turn ship it to you. Aramex specializes in freight to Middle Eastern destinations. If you'd like more information on the services they provide or setting up an account with them, please see their website here, which is conveniently offered in both English and Arabic.

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Check back in October 2023

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Once you place an order online, you will receive an e-mail confirming your order, and providing payment instructions if you elected to pre-pay by check or money order. When your items ship to you, you will receive another e-mail confirming what items have shipped out, and what tracking numbers are associated with those items.

If you placed an order but did not receive an order confirmation via e-mail, see our FAQ here or contact us to make sure your order went through.

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_Packaging

All shipments are securely boxed (no padded mailers, no tyvek bags), and will be packaged with a variety of materials including recycled loose fill. We use this, even though it's more expensive, because loose fill provides better cushioning than other types of material like air bags or paper. We have experimented with many types of packaging materials over the years, and find that loose fill is by far the best choice for certain types of orders to ensure your items get to you in mint condition.

Our loose fill packaging material is 100% recyclable! For the loose fill recycling partner nearest to you, just call 1-800-828-2214!

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We do our best to keep items listed for sale in the Anime Corner Store in stock and ready to ship, however, there will be instances when items go out of stock and become backordered, usually due to delays from the manufacturer. Most item listings include an availability, however backordered items may require more than the listed time period to ship.

What our availability indicators mean:  96% of the items listed for sale at the Anime Corner Store are kept in stock and ready to ship right here at our fulfillment center in Winchester, VA. This is different from many other companies who use fulfillment or 3rd party vendors (drop shippers) to ship your items, or don't order items until customers actually place orders. We ship directly for our facility to you!

We identify availability of a class or series of item with the following indicators:

• Stocking Item - Usually Ships Within 24-48 Hours - These items are kept in stock here at our Winchester, VA fulfillment center and usually ship within 1-2 business days -  unless they are backordered from the manufacturer. Items that are out of stock will be placed on backorder for a minimum of 90 days, and shipped to you when available at no additional shipping charge. These items will only be out of stock if there is some problem with the studio or manufacturer letting them fall out of print for a period of time, recalling a product due to defects, or some other supply chain issue that is outside of our control.
  

• Special Order / Non-Stocking Item - Items that are either not stocked in our warehouse, or carry exceptionally long lead times from the manufacturer. These items will be special ordered at the time of your order, and will be shipped when they arrive from the manufacturer. A special order will be held open for a period of at least 90 days, and you may request that we keep it open for a longer period of time, or until the item is available.
  

• Discontinued / Limited to Stock on Hand - This means that the item has been discontinued, however, we still have a limited number available in our warehouse. We cannot accept backorders for these items once they go out of stock. If you order more than we have, we will fill what we have and cancel the remaining qnty.
  

• Sold Out / Currently Unavailable - This means that the item has either been discontinued, or the manufacturer cannot confirm when and/or if restocks will be available. Generally we will make these items available again for you to order once restock do arrive, or we will remove them from the site should the manufacturer confirm that the item will no longer be available.
  

• Sketchy - This means that the item is in super high demand currently and is likely out of stock so you should probably check with us first, and that the publisher or studios is acting completely flaky about restocks, so we're not sure when or if we will be getting anymore.

If you have any questions about the availability of a particular item, just drop us a message and we'll let you know as soon as we can.

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_Order Processing

Your orders are processed daily Monday thru Friday at the RACS fulfillment center located in Winchester, Virginia. Weekend and Holiday orders are processed on the following business day.

In stock orders are usually shipped within 1-2 business days from the time that they are placed. Super Savers orders may require longer to ship.

As a rule of thumb, depending on the order volume over any given weekend we usually split up those orders between Monday and Tuesday. This means that if you place an order Sunday evening, please keep in mind that their are already 2 full days worth of orders ahead of yours to be processed, and your order might not be processed until Tuesday. This also applies to holidays and any other period when we are closed and may have more than 24 hours worth of orders to process when we return.

Currently, we do not accept orders over the phone (which helps us reduce costs and keep our prices low!), however, orders may be faxed to us 24 hours a day at 1-540-390-0004, or mailed in to this address:

Robert's Anime Corner
Attn: Order Processing
332 Independence Drive
Winchester, VA 22602   USA

If you place an order and then notice an error, please e-mail us immediately so that we may correct your order. If you suspect that your order did not transmit successfully or feel that there may have been any other problem, please e-mail us so that we may confirm receipt of your order and contact you for follow up.

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_Backordered & Preordered Items

Backorders - Out of stock items are currently on back order, and will be shipped as soon as they are available from the manufacturer. Please note that we will make every effort to keep all listed items in stock, however, item availability may vary depending on demand, and availability from the manufacturer.  Your credit card will not be charged for an item until that item is actually shipped (unless you request 'hold ship complete', in which case we will process your order upfront and stage it to wait for any items that we still need to fill it complete). You will be charged your shipping charge only once on the first shipment, and you will not be charged additional shipping when backordered items finally ship. When video or manga bundles are ordered and there is a backorder of a particular volume in that set, the in stock volumes will ship immediately, and the backordered volumes will ship when they become available.

International orders - if any of the items that you order are out of stock, we will generally hold your order until all your items are available to ship complete, unless we deem there will be a significant delay (more than 4 weeks) for an item, in which case we will ship your order and backorder that item, shipping it later for a small additional shipping charge.

Cancellation period - All backorders will be carried for a minimum period of  90 days from the time of your order, and may automatically be canceled (and a refund made if applicable) after that time unless you request we hold your order open for a longer period of time.

Preorders - Items ordered that are not yet available for release will be shipped as soon as they are available from the manufacturer.  Most new releases will be made available for pre-order at least 30 days prior to the estimated release dates. Additional shipping charges will apply for items that are pre-ordered. Check the Upcoming Releases information page for up to date information regarding new releases. We will try to combine shipping for pre-order items that release around the same date, although this is not always possible. Pre Order items cannot be combined with regular catalog items to qualify for free super saver shipping, unless you select our hold ship complete option.

Credit Cards - If you select to pay with your credit card, our website will authorize your card for the purchase price at the time you place your order, but you will not be charged for an item until that item is actually shipped to you.

Prepayment w/ Check or Money Order - If you select to pre-order an item and pay via check or money order, you should send in your payment as soon as possible to ensure that an early copy is reserved for you. If you order multiple items on a single order, your order will be held until all items are in stock (which could be several weeks) and can be shipped together. In this case you should place separate orders for pre-ordered items, so please keep this in mind when pre-paying for Pre-order items.

Note About Release/Street Dates:  Please note that manufacturer release dates are subject to change (and frequently do) and are out of our control. New releases may be subject to delays beyond the expected availability dates listed on our items pages. It is not unusual for our initial preorder stock to arrive a few days before, or a few days (or weeks) after the published release date. Also, please be aware that pre-ordered items are filled on a first come - first served basis, so get your orders in as early as possible! Items that are ordered a couple of days prior to the release date may not ship on time.

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_Sales Taxes

5.3% or 6.0% Sales Tax (depending on your locality) will be added to all orders shipped to Virginia addresses. 

Sorry folks, gotta do it to keep 'the man' happy..... :-)

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_Returns / Defective Products

Defective or Damaged products - will be replaced (subject to availability), however, before e-mailing us to request a return authorization number, be sure that the package the item was shipped in was not damaged in transit. We have one of the best defective merchandise return/exchange policies in the business!

Note: Products may be returned for replacement or store credit only. 

You MUST notify us within 10 days after the receipt of a defective item in order to qualify for a return for replacement or credit.

We maintain a fairly strict returns policy with general (non-defective) credit returns allowed only in special cases (they are evaluated on a case by case basis). In order to keep our prices as low as possible, and keep our service level high, we trust our customers to know what they are ordering when they place an order, and to review their order carefully before finalizing it. All general returns that are accepted will be subject to a restocking fee or return processing fee, and we can only accept items that are Brand New and still in the original packaging.

Please include all of the details of your order and problem with the product in your return or defective replacement request. This will help expedite your request. Please specify if your order was damaged by the carrier when it was delivered as we will need to file an insurance claim with the carrier for the damaged goods.

Items returned that have been opened or lack a return authorization number will not qualify for any credit, and will be shipped back to you at your expense.

A Note About Damaged DVD/BD Cases - If you receive a DVD/BD with a damaged case but the DVD/BD inside is uneffected, please specify this in your request so that we can replace just your DVD/BD case. This included cases that are crushed, or have chipped teeth on the DVD/BD holder. We now carry replacement DVD/BD cases in stock, including alpha cases for multiple DVD's and BLURAY's. In most cases our replacement DVD/BD cases are superior to the ones the manufacturers use.

A Note Regarding DVD's With Cosmetic Blemishes - We understand that customers want their new Anime DVD's to arrive in perfect condition, and we work very hard to ensure that every product we ship out is in mint condition when it leaves our warehouse. Actually, we have a very rigorous inspection policy and we reject a great deal of the DVD's that some manufacturers ship us because of various obvious flaws and packing issues. Sometimes we get reports of disks that come loose from the spindles in transit (we call these 'shakers'). It seems no matter how well we package disks, this can still happen from time to time and is a result of the type of spindle holders some manufacturers use. Due to this, we can only replace DVD's that actually have problems playing, or have deep scratches and other obvious serious problems. We've implemented this policy because many of the major Anime studios (to save money) will no longer accept retailers returns for defective DVD's (despite our objections). Disks with minor scuffs or cosmetic blemishes from the manufacturing process will not be considered defective or eligible for replacement unless they actually show a problem during playback.  Returned DVD's will be tested to ensure they are actually defective, and non-defective disks will be returned to the customer. We appreciate your understanding in this matter, and want to assure you that we will continue to strive to ship you only the very best quality product.

A Note About Region Encoding - All of the Domestically released DVD's that we carry are guaranteed to be Region 1 compatible (note: this does not apply to Region 2 Japanese Imports). Most of our BLURAY disks will be at least Region A encoded, with some Region A/B and a few may even be region free. We cannot be responsible for problems playing a DVD or BD on any player that is not Region compatible, even if your player is 'Region 0' or 'Region Free'. 

A Note About Items With Limited Edition Pack-Ins - Items with limited edition pack-ins will be shipped on a first come / first served basis depending on the amount that we receive from the manufacturer. Pre-ordering a release early will increase your chances of getting a pack-in since these orders ship first, but we cannot guarantee customers that a new release will come with limited pack-ins (even if you have pre-ordered it), and we will not be able to accept returns for items shipped that did not come with these items. This includes video products that did not include slipcovers from the manufacturer. We have direct relationships will all the major US anime studios, and we pre-order new release titles very early to try to ensure we get our full order of limited edition items when they are released.

Based on some past (actual) requests :-) , the following reasons DO NOT qualify as grounds for a return:

• "I didn't like that Anime"
• "I didn't like the music in that Anime"
• "I didn't like the characters in that Anime"
• "I didn't like the plot in that Anime"
• "I decided I don't want that Anime anymore"
• "I didn't like the characters AND plot of that Anime"
• "I ordered the wrong item" (Check your order carefully before placing it please!)
• "I ordered the same item twice"
• "I received this anime as a gift and don't want it"
• "My tuition went up and I'm having financial problems"
• "I received this anime as a gift from someone else before my delivery arrived"
• "My order didn't come with a limited edition or bonus item"
• "I bought this to give as a gift, but the recipient already has it"
• "I bought this to give as a gift, but the recipient didn't want it"
• "I bought this to give as a gift, but the recipient doesn't deserve it"
• "I got impatient and bought this item locally before my order arrived (please return the copy you bought locally)"
• "I found the item cheaper somewhere else"
• "This Region 1 DVD disk will not play in my Region 2 DVD player",
• "These NTSC videos won't play in my PAL system"
• "My girlfriend ordered the Anime, but we broke up before it arrived"
• "I want to return an Anime to protest the logging industry in the Pacific Northwest"
• "I no longer enjoy Anime because my political party didn't win the election"
• "My other schizophrenic personality made me order it"

All returns should be sent to us at:

Robert's Anime Corner
Attn: RA# (Your Return Authorization Number)
332 Independence Drive
Winchester, VA  22602
USA

Please be sure to write your return authorization number on label or the outside of the box.

Any Items returned to us without prior authorization (or parcels that are refused) will be shipped back to you at your expense, so please make sure to get a return authorization before sending anything back to us. Thank you very much!

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_Damaged or Lost Shipments

Domestic Damaged - If your shipment is damaged when you receive it, let us know via e-mail, and we will take care of it right away.

International Damaged - International shipment can be insured upon request for a small additional charge. It will be the responsibility of the recipient to make whatever claims are available in their home country should they receive a damaged shipment. International shipments will be packaged very well, however, we cannot be responsible for lost or damaged shipments once packages leave the United States. Please keep this in mind when ordering. If this is a concern to you, we highly recommend that you allow us to ship your items via EMS or FedEx and request insurance. While more expensive, EMS & FedEx are the most secure methods of shipping, can be insured, and can be tracked.

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_Adult Items

Adult items can only be purchased by customers 18 years of age or older using a major credit card, or who are willing to provide proof of ID (a copy of your photo ID, such as your drivers license) along with payment. This policy is not flexible, and prevents orders from minors.

International customers - who are concerned about customs problems resulting for the importation of adult material can request that the box covers and other suggestive material be removed prior to shipment. These can be discarded, or sent under separate cover via regular mail. A nominal fee of $1.00 per item will be charged for this service, as well an any additional postage fees that apply.  These services must be requested at the time of your order in the 'comments' section of the order form. We are not responsible nor will credit be issued for any items that are seized by customs.

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_Customs, Duties, and Tariffs (International Shipments)

International shipments may be subject to local VAT, customs fees, or duties. We do not pre-bill local fees, and because of the variety and number of regulations imposed by various governments, we cannot be responsible for orders that incur additional VAT, customs, tariffs, or duties once they reach the destination country. Any extra fees imposed by your home country will be collected at the time that your order is delivered. Please check your local customs regulations for specific information. 

Special Requests - We can, upon request, prepare your parcels in a way to help reduce the chances of your having to pay additional fees. For example, we can mark your parcels shipped via a postal delivery method as 'gift' or 'commercial samples', and in the case of larger orders, we can arrange to send the invoice under separate cover via regular mail (a small extra postage and processing charge will apply). These services must be requested at the time of your order in the 'comments' section of the order form. Please keep in mind that we still cannot be responsible extra fees even if we package your items this way.

Customs Seizures - Also, please be aware of any laws in your particular country pertaining to the content or subject matter of what you are ordering. We cannot be responsible for customs seizures as a result of materials being considered illegal in your country. Please be aware of what can and cannot be imported into your country prior to ordering.